IDEAL DENTAL CARE

Patient safety

Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment.

Cheerful woman in chair of dentist

It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:

All our team members are trained in safeguarding of children and vulnerable adults and follow the practice safeguarding procedures, which are regularly monitored and reviewed. 

As a member of CODE, the practice is kept up to date with the latest guidelines, good practice and regulations. 

We run a continuous improvement programme called iComply.

The Practice Owners have overall responsibility for the practice. We lead and support the team through regular meetings, staff training, personal development and regular appraisals. 

We always welcome questions, comments and suggestions from patients and the team. 

Please contact the Practice Manager, Andrea Watson if we can help you in any way.


Code Members' Charter

Member practices are committed to providing a high standard of dental treatment in a safe and caring environment;

  • Member practices are committed to following the latest regulations, legislation and guidelines including those for infection prevention and control and to this end members also adopt the CODE Patient Safety Charter;
  • Member practices have policies and procedures that their team follow to ensure that high standards of care can be maintained;
  • Member practices are equal opportunity employers and are committed to encouraging equality, diversity and personal growth in the dental team; and
  • Member practices are committed to contributing to the knowledge, skills and positive public perception of the dental profession.

Our practice is delighted to follow the CODE Members’ Charter.

Coronavirus:

We are committed to protecting our staff and patients, and have adapted our existing practices to make it Covid secure. There has been lots to do, from social distancing measures, to obtaining enhanced PPE, and adapting your patient journey experience. 

We’ve now re-opened our practices, giving priority to patients with dental emergencies such as pain, and swelling first, and are now pleased to offer more routine treatments and services. 

We are screening all patients for symptoms of Covid-19 prior to their visit, and are delighted to introduce our online patient portal, so you can access the forms we would routinely update in the comfort of your own home. This helps us reduce the number of patients in the practice and your time during face to face appointments.

Our telephone lines are particularly busy at present, so if your enquiry is not urgent, we encourage you to send us an email instead.

For advice and treatment outside of our normal working hours please phone The Lancashire Dental Helpline on 0300 1234 080.

We have provided some emergency care advice for our patients to help: https://idealdentalcare.co.uk/home/during-covid-19-period-dental-emergency-advice-for-patients/

For public information please use the link: https://www.nhs.uk/conditions/coronavirus-covid-19/

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